BazEkon - Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie

BazEkon home page

Meny główne

Kanasz Tatiana (The Maria Grzegorzewska University), Zielińska Iwona (The Maria Grzegorzewska University)
Emotional Labour of the Polish Social Workers : the Study in Sociology of Emotions
Polish Sociological Review, 2017, nr 3, s. 351-365, bibliogr. 37 poz.
Słowa kluczowe
Człowiek a praca, Psychologia pracy, Praca socjalna
Human and labour, Industrial psychology, Social work
summ., The work was supported by the Maria Grzegorzewska University [Research Grant Number BSTP24/13].
The article presents the results of a study conducted among a group of 55 highly experienced Polish social workers on the management of their emotions in contacts with clients. The research was inspired mainly by Arlie Hochschild's concept of emotional labour. Using a qualitative approach allowed us to incorporate a wider range of the spontaneity and reflexivity expressed by the subjects of the study. The paper helps illustrate that, similarly to other helping professions, social workers deploy significant emotional labour and use a range of emotional strategies to affect their clients' actions or behaviour. The effectiveness of such labour depends on experience, individual characteristics and the formal and informal support they have access to. We conclude that with experience such workers not only control their emotions better, but first and foremost become more effective in using their emotions in such a way as to encourage or discourage certain actions and behaviours among their clients. The findings indicate that more attention should be placed on the role of emotions and emotional labour used by social workers in their daily practice. Incorporation of elements of the sociology of emotions might be particularly useful in this regard. (original abstract)
Dostępne w
Biblioteka Główna Uniwersytetu Ekonomicznego w Krakowie
Biblioteka Główna Uniwersytetu Ekonomicznego w Katowicach
  1. Bashirinia, S. 2013. Social Work Supervision: Process or Procedure?, The Guardian, 1 November. Retrieved from
  2. Beckett, Ch. 2006. Essential Theory for Social Work Practice. London: Sage.
  3. Boyd, C. M., Hayward, R. M., Tuckey, M. R., Dollard, M. F., & Dormann, Ch. H. 2015. Emotion Work in Service Occupations: Links to Well-being and Job Performance, in: M. van Veldhoven, & R. Peccei (eds.), Well-being and Performance at Work. The Role of Context. London & New York: Psychology Press. Taylor & Francis Group, pp. 53-74.
  4. Brady, D. W., Corbie-Smith, G., & Branch, W. T. Jr. 2002. 'What's Important to You?': The Use of Narratives to Promote Self-Reflection and Understand the Experiences of Medical Resident, Ann Intern Med 137 (3): 220-223.
  5. Charmaz, K. 2006. Constructing Grounded Theory. London: Sage.
  6. Cohen, S. 1972. Folk Devils and Moral Panics. London, UK: MacGibbon and Kee.
  7. Cournoyer, B. R. 2014. The Social Work Skills Workbook. Belmont CA: Brooks/Cole Cengage Learning.
  8. Davies, M. 1991. The Sociology of Social Work. London, UK: Routledge.
  9. DuBois, B. L., & Miley, K. K. 1999. Social Work: an Empowering Profession. Boston, MA: Allyn & Bacon.
  10. Festinger, L. 1957. A Theory of Cognitive Dissonance. Stanford, CA: Stanford University Press.
  11. Garthwait, C. 2012. The Social Work Practicum: A Guide and Workbook for Students. Boston, MA: Pearson Education.
  12. Glaser, B.G.,& Strauss, A. L. 1967. The Discovery of Grounded Theory: Strategies for Qualitative Research. Chicago: Aldine.
  13. Goffman, E. 1956. Embarrassment and Social Organization, American Journal of Sociology 62 (3): 264-271.
  14. Goffman, E. 1959. The Presentation of Self in Everyday Life. New York, NY: Doubleday.
  15. Gordon, S. L. 1989. Institutional and Impulsive Orientations in Selectively Appropriating Emotions to Self, in: D. D. Franks, & E. Doyle McCarthy (eds.), The Sociology of Emotions: Original Essays and Research Papers. Greenwich, CT: JAI Press, pp. 115-135.
  16. Gordon, S. L. 1990. Social Structural Effects on Emotions, in: T. D. Kemper (ed.), Research Agendas in the sociology of Emotions. Albany: State University of New York Press, pp. 154-179.
  17. Grandey, A., Diefendorff, J., & Rupp, D. E. (eds.). 2013. Organization and Management: Emotional Labor in the 21st Century. Diverse Perspectives on Emotion Regulation at Work. New York, NY: Routledge.
  18. Hochschild, A. R. 1983. The Managed Heart. Commercialization of Human Feeling. Los Angeles: University of California Press.
  19. Ingram, R. 2013. Emotions, Social Work Practice and Supervision: an Uneasy Alliance?, Journal of Social Work Practice 27(1): 5-19.
  20. Kanasz, T. 2014a. Badania emocji społecznych pracowników socjalnych, Praca Socjalna 1: 96-112.
  21. Kanasz, T. 2014b. Poczucie zadowolenia z wykonywanej pracy w opiniach pracowników socjalnych, in: M. Mikołajczyk (ed.), Pomoc społeczna i praca socjalna-różne oblicza i zadania. Warszawa: APS, pp. 14-28.
  22. Konecki, K. T. 2009. Przedmowa do wydania polskiego, in: K. Charmaz, Teoria ugruntowana. Praktyczny przewodnik po analizie jakościowej. Warszawa: Wydawnictwo Naukowe PWN, pp. IX-XXVII.
  23. Lichnerowicz, E. 2012/2013. Praca socjalna w organizacjach pozarządowych i instytucjach socjalnych-perspektywa pracownika socjalnego. Numer specjalny, Trzeci Sektor: 82-89.
  24. Lively, K. J., & Weed, E. A. 2014. Emotion Management: Sociological Insight into What, How, Why, and to What End?, Emotion Review 6 (3): 202-207.
  25. Luczyńska, M. 2012. Pracownicy socjalni w okresie zmian-na podstawie badań z 1988, 1995 i 2010 roku, in: M. Rymsza (ed.), Pracownicy socjalni i praca socjalna w Polsce. Warszawa: Instytut Spraw Publicznych, pp. 37-92.
  26. Łuczynska, M., & Olech, A. 2013. Wprowadzenie do superwizji pracy socjalnej. Online publication. Centrum Rozwoju Zasobów Ludzkich, Warszawa. Retrieved from Wprowadzenie-do-superwizji-pracy-socjalnej.pdf
  27. MacDonald, C. L., & Sirianni, C. 1996. The Service Society and the Changing Experience of Work, in: C. L. MacDonald, & C. Sirianni (eds.), Working in the Service Society. Philadelphia: Temple University Press, pp. 1-26.
  28. Mastenbroek, W. 2000. Organizational Behavior as Emotion Management, in: N. Ashkanas, Ch. Hartel, & W. Zerbe. (eds.), Emotions in the Workplace: Research, Theory, and Practice. Connecticut/London : Quorum Books, pp. 19-35.
  29. Moesby-Jensen, C. K., & Nielsen, S. H. 2015. Emotional Labor in Social Workers' Practice, European Journal of Social Work 18 (5): 690-702.
  30. Orzechowicz, D. 2008. Privileged Emotion Managers: The Case of Actors, Social Psychology Quarterly 71 (2): 143-156.
  31. Payne, M. 1997. Modern Social Work Theory. London, UK: MacMillan Press.
  32. Powell, D., & Brodsky, A. 2004. Clinical Supervision in Alcohol and Drug Abuse Counselling. Principles, Models, Methods. San Francisco, CA: Jossey-Bass Publishers.
  33. Shier, M. L., & Graham, J. R. 2011. Work-related Factors that Impact Social Work Practitioners' Subjective Well-being: Well-being in the Workplace, Journal of Social Work 11 (4): 402-421.
  34. Shott, S. 1979. Emotion and Social Life: A Symbolic Interactionist Analysis, American Journal of Sociology 84 (6): 1317-1334.
  35. Show, I., & Lishman, J. (eds.). 1999. Evaluation and Social Work Practice. London UK: Sage Publications.
  36. Strauss, A. L., Fagerhaugh, S., Suczek, B., & Wiener, C. 1985. Social Organization of Medical Work. Chicago, II: The University of Chicago Press.
  37. Taylor, C., & White, S. 2001. Knowledge, Truth and Reflexivity. The Problem of Judgement in Social Work, Journal of Social Work 1 (1): 37-59.
Cytowane przez
Udostępnij na Facebooku Udostępnij na Twitterze Udostępnij na Google+ Udostępnij na Pinterest Udostępnij na LinkedIn Wyślij znajomemu